The following terms and conditions, also referred to as policies, apply to all reservations.

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Reservation Policy

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1. We accommodate adults eighteen years of age and over. We do not accommodate children.

2. We offer short term stays of 1 - 5 nights. If you’d like to stay longer, please send us an email for consideration, ensuring you indicate the number of guests, duration of the stay and purpose of your trip. Please note that we offer room only rates for stays exceeding 5 nights.

3. Stays of 8 or more nights require room servicing and linen change every 7 days. Room servicing dates and times will be scheduled in advance with the guest before check-in and you should expect to allow housekeeping access to the room for up to 2 hours for such servicing. 

4. At various peak and seasonal times of the year, 2-5 night minimums apply. 

5. Full payment is required to confirm all bookings.

6. Any included breakfast provisions (cereals, seasonal fruits, milk, instant and ground coffee and a selection of teas) are self-serve/prepare and will be in your room at check-in. Substitutions/special requests are not available.

7. We offer a room only rate at a 5% discount. Simply input the promo code roomonly during the booking process to receive the discounted rate. The room only rate includes accommodation, all linens, guest toiletries and complimentary WiFi.

8. Once a booking is confirmed, any request to modify a booking, is deemed a cancellation and new booking - refer to cancellation policy below.

9. Credit card payments incur a 3% credit card surcharge (5% international credit card payments). This will be reflected as a tax in your online booking total at checkout. If you wish to avoid this surcharge, you are welcome to pay by bank deposit (full payment due same day). Please email us directly to make a booking. Bank deposit payments are not available for last minute (within 7 business days of check in date), or international bookings.

10. Free on street parking is available. Parking within the property grounds is not permitted. 

11. Check-in is 3:00pm to 8:00pm and check-out by 10:00am. These times are non-negotiable due to pre-scheduled housekeeping and room preparation time restraints between bookings. If you anticipate arrival after 8:00pm, please contact us to discuss, prior to making a booking. Failure to check-in by 8:00pm unless otherwise agreed in writing with us, will be deemed a no-show and the booking cancelled. Please refer to the cancellation policy below. 

12. Luggage storage facilities are not available. Your access to all designated guest areas of the property and your room, commences at 3pm on the day of check in and end 10am on the day of check out. 

13. All areas of this property and its facilities are for the use of those booked and registered guests, as named in your reservation confirmation. Visitors (non-guests) are not permitted on/in the property at any time. Non-compliance with this policy will unfortunately result in the termination of your booking, with no refund payable.

14. The Garden Suite is a fully independent, self-contained, unstaffed apartment, accessed by contactless self-check-in. 

15. The Jasmine Room is staffed, with guests checked in by the host.

16. You agree to return the key for the dwelling at the time of your departure and agree to pay a charge for the replacement of keys (and locks) you lose, or fail to return.

17. Parties/events and/ gatherings of any kind are not permitted.

18. Pets are not permitted. 

19. Our pets (cats) live on this property and you may see them from time to time in the garden. In accordance with our "no pets" policy and in the interests of maintaining hygienic guest accommodation, guests are not permitted to allow our cats into the accommodation at any time. 

20. In the interests of health and safety, all areas of this property are strictly non-smoking. Guests who do not comply with our no smoking policy, will be charged the cost of cleaning to remove the odour of tobacco anywhere it has permeated and additionally, may have their reservation terminated.

21. Noise levels are to be kept to a respectable minimum, between the hours of 9:00pm and 6:30am. 

22. Office hours are 9:00am to 5:00pm and we can be reached by phone or email. 

23. Property/room inspections are not offered. Prospective guests are expected to reference all content and images on our website, to determine if our property suits their requirements and/ email us with any questions.

24. We reserve the right to judge acceptable levels of noise or behaviour of guests, who must take all steps for corrective action as requested by us. In the event of failure to comply with management requests, we may terminate the reservation immediately, without being liable for any refund or compensation.

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Cancellation Policy

​Please note our cancellation policy is 30 days (60 days for stays of 7 or more nights). We are a small, family run property and cancellations have an adverse impact on our business, as rooms are often difficult to re-book at the last minute. With this in mind, guests are advised to consider travel insurance to cover any and all potential disruptions to their travel plans. The following cancellation policy applies to all reservations:

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1. Single night bookings, same day bookings and no-shows are non-refundable and there is no credit given for future stays.

2. Failure to check in by 8:00pm (or the alternate check-in time as agreed with the property in writing) on the check-in date, is deemed a no-show and results in the automatic cancellation of a reservation. The room becomes available for immediate re-booking from that time.

3. If you change or cancel your booking 30 or less days prior (60 days for stays of 7 or more nights) to check-in, you will not get a refund or credit to use for future stays.

4. If you change or cancel your booking 31 or more days prior (61 days for stays of 7 or more nights) to check-in, you will incur an administration fee equivalent to the first nights stay, with the balance refundable. Credit card processing fees are non-refundable.

5. Please allow up to 10 business days for merchant processing and bank time frames, for any refund to be completed. A refund receipt/notification will be issued to the same email address provided in the booking form. 

6. All cancellations/booking modification requests must be advised in writing via email .

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Privacy Policy

​​All information you provide to us, is used by us, solely to facilitate your reservation. We may also collect certain personal information if the law requires us to collect it or receive it from other sources. If you do not provide us with personal information that we consider essential or necessary, we regret the inconvenience, but may have no choice other than to decline your reservation.

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Communicating with us

We have a zero tolerance for abuse policy. When you communicate with us, we expect to be treated with respect at all times. Abusive communications and/ intimidating/threatening behaviour will not be tolerated or responded to. We reserve the right to cancel and/ decline any booking of people who violate this policy.

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