JACARANDA HOUSE
BED & BREAKFAST

To ensure a peaceful and seamless experience for all guests, the following policies apply to all reservations.

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1. Reservation Policy​

• Adults Only: Our property is a private retreat specifically designed for adults, eighteen years and above. We are not equipped or suitable for children.

• Duration of Stay: We offer stays of 2–5 nights. For longer stays, please email us directly with your guest count, dates and purpose of travel, for consideration. Single night stays may be considered, but incur a higher nightly rate. Contact us for enquiries. 

• Extended Stays: Stays exceeding 5 nights transition to a "Room Only" rate. For stays of 8+ nights, a mandatory room service and linen change occurs every 7 days (requiring up to 2 hours of housekeeping access, scheduled in advance).    

• Minimum Stays: Seasonal minimums of 2–5 nights may apply during peak periods.   

• Payment: Full payment is required to confirm all bookings.

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​2. Rates & Inclusions​

• Breakfast: Standard rates include self-serve/prepare breakfast provisions (cereal, seasonal fruits, milk, freshly ground coffee and a selection of teas) stocked in-room. We cannot accommodate substitutions or special dietary requests. Guests are welcome to self-cater.

• Room Only Discount: Use promo code roomonly for a 5% discount. This rate includes accommodation, linens, toiletries and WiFi.

• Payment Surcharges: Credit card payments incur a 3% surcharge (5% for international cards). To avoid this, you may pay via bank deposit, due on the day of booking. Note: Bank deposits are not accepted for international bookings or those made within 7 days of arrival.

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3. Arrival & Departure​

• Check-in: 3:00 PM – 8:00 PM.

• Check-out: By 10:00 AM.

• Firm Timing: These times are strict to allow for housekeeping and room preparation. If you expect to arrive after 8:00 PM, you must contact us before booking.

• No-Shows: Failure to check in by 8:00 PM (without prior written agreement) will result in a cancelled booking with no refund.

• Access: Guest access to rooms and facilities begins at 3:00 PM on arrival and concludes at 10:00 AM on departure. Luggage storage is not available.

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4. House Rules​

• Registered Guests Only: Only guests named on the reservation are permitted on the property. Unauthorised visitors will result in immediate termination of the booking without a refund.

• The Suites: The Garden Suite offers contactless self-check-in. The Jasmine Room is a hosted space where you will be greeted upon arrival.

• Keys: Lost or unreturned keys will incur a replacement fee for keys and locks.

• Smoking: We are a strictly non-smoking (all areas and all forms of smoking) property. Smoking violations will incur deep-cleaning fees and potential termination of booking.

• Strict No-Pet Policy: As our guest accommodation is on the grounds of a private home with existing pets, we do not allow outside animals for safety and compatibility reasons.

• Quiet Hours: Please keep noise to a respectful minimum between 9:00 PM and 6:30 AM.

• Guest Liability: Guests are responsible for any damage, loss or extra cleaning required beyond normal wear and tear.

• Gatherings: Parties, gatherings, excessive noise or professional photography are not permitted.

• Parking: Guest parking is available on-street. Parking is not permitted on the driveway.

• Lost Property: Left items must be claimed within 7 days. We can post items at the guest's expense, which may include an administrative fee; unclaimed items are donated to charity.

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5. Cancellations & Amendments​

As a small family business, cancellations significantly impact us. We strongly recommend travel insurance.

• Modifications: Any request to change dates is treated as a cancellation of the original booking and subject to the policies below.

• 31+ Days Notice (61+ for stays 7+ nights): Refundable minus an administration fee equivalent to the first night’s stay.

• 0–30 Days Notice (0–60 for stays 7+ nights): Non-refundable; no credits provided.

• Non-Refundable Bookings: Single-night stays, same-day bookings, and no-shows are 100% non-refundable.

• Processing: Refunds (minus non-refundable credit card fees) take up to 10 business days to process. All cancellations must be notified in writing via email.

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6. Communication, Conduct & Privacy​

• Zero Tolerance: We pride ourselves on mutual respect. Abusive, threatening, or intimidating communication and/ behaviour will result in the immediate cancellation of your booking without a refund.

• Privacy: Your data is used solely to facilitate your stay or as required by law. Providing this information is a condition of residency.

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7. Liability & Legal Disclaimers

• Limitation of Liability: We accept no responsibility for personal property loss or damage.

• Right of Entry: Before you head out, please double-check that the air conditioning, lights and appliances are switched off.
  Note: To manage energy costs and fire safety, we reserve the right to enter and turn off any equipment left running while the property is unattended. 

• Termination Right: Anti-social or dangerous behaviour, will result in the immediate eviction of guests without refund.