POLICIES

The following terms and conditions, also referred to as policies, apply to all reservations.

Reservation Policy

  1. You can check availability, rates and book direct via our website any time. The availability calendar is up to date at all times and accepts bookings of 1-7 days duration. If you’d like to stay longer, please send us an email to discuss.

  2. We require payment in full upon booking. 

  3. Rates are subject to change without notice.

  4. We accommodate adults eighteen over. Children are not accommodated for at this property.

  5. Check-in is from 3:00pm to 9:00pm. Check-out is by 10:00am. These times are non-negotiable due to pre-scheduled housekeeping and room preparation time restraints between bookings. If you wish to guarantee your ability to check-in/check-out outside of these times, we suggest guests consider booking additional nights to suit their travel requirements. If you anticipate arrival after 9:00pm, please contact us to discuss prior to making a booking. 

  6. Luggage storage facilities are not available. 

  7. The Garden Suite is an unstaffed, independent, self-contained apartment, accessed by contactless self-check-in. No host or room services are included, unless otherwise stated within your package inclusions.

  8. The Jasmine Room is staffed, with guests checked in by the host.

  9. We require the full names of all booked guests. This information is to be provided during the booking process, or you can email the information to us. Please also advise your anticipated time of arrival.

  10. All areas of this property and its facilities are for guest use only. Visitors are not permitted on/in the property at any time. This policy has been adopted for the comfort and safety of the host family who reside on site and all other guests. We reserve the right to terminate the booking of any guest who breaches this policy. No refund will be provided in these circumstances.

  11. Any included breakfast provisions are self-serve/prepare and will be in your room at check-in. We do not operate kitchen facilities at this property, or provide any cooked meals. Substitutions/special requests are not available.

  12. We offer short term stays of up to 7 nights. Stays of 8 or more nights require room servicing and linen change every 7 days and a cost for same will be factored in to any quote provided for longer stays. Please also note that room servicing dates and times will be scheduled in advance with the guest before check-in and you should expect to allow housekeeping access to the room for up to 2 hours for such servicing.

  13. You agree to return the key for the dwelling at the time of your departure and agree to pay a charge for the replacement of keys you lose or fail to return.

  14. Parties/events and/ gatherings of any kind are not permitted.

  15. Pets are not permitted.

  16. In the interests of health and safety, all areas of this property are strictly non-smoking. Guests who do not comply with our no smoking policy, will incur a charge of $150 on their bill to cover the cost of cleaning to remove the odour of tobacco anywhere it has permeated.

  17. Noise levels are to be kept to a respectable minimum, particularly between the hours of 9:00pm and 6:30am. We reserve the right to judge acceptable levels of noise or behaviour of guests, who must take all steps for corrective action as requested by us. In the event of failure to comply with management requests, we may terminate the booking. In these circumstances, guests are not entitled to any refund and/ compensation.

  18. Rooms are to be left in a clean state on departure. You agree to pay us for any rooms left in an excessively unclean state. We reserve the right to judge acceptable levels of cleanliness.

  19. Office hours are 9:00am to 5:30pm and we can be reached by phone or email

Cancellation Policy

Please note our cancellation policy is 30 days (60 days for stays of 7 or more nights). We are a small, family run property. Cancellations have an adverse impact on our business, as rooms are often difficult/impossible to re-book at the last minute. With this in mind, guests are advised to consider travel insurance to cover any potential disruptions to their travel plans. This policy applies regardless of COVID-19. The following cancellation policy applies to all reservations:

  1. Single night bookings, same day bookings and no-shows are non-refundable and there is no credit given for future stays.

  2. If you change or cancel your booking 30 or less days prior (60 days for stays of 7 or more nights) to check-in, you will not get a refund or credit to use for future stays.

  3. If you change or cancel your booking 31 or more days prior (61 days for stays of 7 or more nights) to check-in, you will incur an administration fee equivalent to the first nights stay, with the balance refundable. Merchant processing fees are non-refundable.

  4. Please allow up to 10 business days for merchant processing and bank time frames, for any refund to be completed. A refund receipt/notification will be issued to the same email address provided in the booking form.

  5. All cancellations/booking modification requests must be advised in writing via email .