To ensure a peaceful and seamless experience for all guests, the following policies apply to all reservations.

​

1. Reservation Policy​

• Adults Only: Our property is a private retreat specifically designed for adults. We are not equipped or suitable for children.

• Duration of Stay: We offer stays of 1–5 nights. For longer stays, please email us directly with your guest count, dates and purpose of travel, for consideration.  

• Extended Stays: Stays exceeding 5 nights transition to a "Room Only" rate. For stays of 8+ nights, a mandatory room service and linen change occurs every 7 days (requiring up to 2 hours of housekeeping access, scheduled in advance).    

• Minimum Stays: Seasonal minimums of 2–5 nights may apply during peak periods.   

• Payment: Full payment is required to confirm all bookings.

​​​

​2. Rates & Inclusions​

• Breakfast: Standard rates include self-serve/prepare breakfast provisions (cereal, seasonal fruits, milk, freshly ground coffee and a selection of teas) stocked in-room. We cannot accommodate substitutions or special dietary requests.

• Room Only Discount: Use promo code roomonly for a 5% discount. This rate includes accommodation, linens, toiletries and WiFi.

• Payment Surcharges: Credit card payments incur a 3% surcharge (5% for international cards). To avoid this, you may pay via bank deposit, due on the day of booking. Note: Bank deposits are not accepted for international bookings or those made within 7 days of arrival.

​​​

3. Arrival & Departure​

• Check-in: 3:00 PM – 8:00 PM.

• Check-out: By 10:00 AM.

• Firm Timing: These times are strict to allow for housekeeping and room preparation. If you expect to arrive after 8:00 PM, you must contact us before booking.

• No-Shows: Failure to check in by 8:00 PM (without prior written agreement) will result in a cancelled booking with no refund.

• Access: Guest access to rooms and facilities begins at 3:00 PM on arrival and concludes at 10:00 AM on departure. Luggage storage is not available.

​​​

4. House Rules​

• Registered Guests Only: Only guests named on the reservation are permitted on the property. Unauthorised visitors will result in immediate termination of the booking without a refund.

• The Suites: The Garden Suite offers contactless self-check-in. The Jasmine Room is a hosted space where you will be greeted upon arrival.

• Keys: Lost or unreturned keys will incur a replacement fee for keys and locks.

• Smoking & Pets: We are a strictly non-smoking (all areas and all forms of smoking) and pet-free property. While our resident cats live in the garden, they are not permitted inside guest rooms for hygiene reasons. Smoking violations will incur deep-cleaning fees and potential eviction.

• Quiet Hours: Please keep noise to a respectful minimum between 9:00 PM and 7:00 AM.

• Guest Liability: Guests are responsible for any damage, loss or extra cleaning required beyond normal wear and tear.

• Events: Parties, gatherings, excessive noise or professional photography are not permitted.

• Parking: Guest parking is available on-street. Parking is not permitted on the driveway.

• Lost Property: Left items must be claimed within 7 days. We can post items at the guest's expense, which may include an administrative fee; unclaimed items are donated to charity.

​

5. Cancellations & Amendments​

As a small family business, cancellations significantly impact us. We strongly recommend travel insurance.

• Modifications: Any request to change dates is treated as a cancellation of the original booking and subject to the policies below.

• 31+ Days Notice (61+ for stays 7+ nights): Refundable minus an administration fee equivalent to the first night’s stay.

• 0–30 Days Notice (0–60 for stays 7+ nights): Non-refundable; no credits provided.

• Non-Refundable Bookings: Single-night stays, same-day bookings, and no-shows are 100% non-refundable.

• Processing: Refunds (minus non-refundable credit card fees) take up to 10 business days to process. All cancellations must be notified in writing via email.

​

6. Communication, Conduct & Privacy​

• Zero Tolerance: We pride ourselves on mutual respect. Abusive, threatening, or intimidating communication and/ behaviour will result in the immediate cancellation of your booking without a refund.

• Privacy: Your data is used solely to facilitate your stay or as required by law. Providing this information is a condition of residency.

​

7. Liability & Legal Disclaimers

• Limitation of Liability: We accept no responsibility for personal property loss or damage.

• Right of Entry: We retain the right to enter accommodation, if reasonably necessary (e.g., for emergencies or maintenance, including to turn off appliances left running for long periods when guests are out, where we deem there is a risk of fire to our property).

• Termination Right: Anti-social or dangerous behaviour, will result in the immediate eviction of guests without refund.