POLICIES
The following policies apply to all reservations.
1. Reservation Policy
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Booking Process: Bookings are handled by our website. Input your travel dates and number of guests to search availability, rates and book instantly. We also accept bank deposit payments, for stays with a check-in date is 7 or more days away. Guests wanting to pay by bank deposit need to phone or email us with their enquiry.
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Adults Only: Our property is a private retreat specifically designed for adults, eighteen years and above. We are not equipped, safe or suitable for children.
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Duration of Stay: We offer stays of 1–5 nights. For longer stays, please email us directly with your guest count, dates and purpose of travel, for consideration.
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Extended Stays: Stays exceeding 5 nights transition to a "Room Only" rate. For stays of 8+ nights, a mandatory room service and linen change occurs every 7 days (requiring up to 2 hours of housekeeping access, scheduled in advance).
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Minimum Stays: Seasonal minimums of 2–5 nights may apply during peak periods.
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Payments: Full payment via credit card is required at the time of booking to secure your reservation. We also accept payment by bank deposit, for stays with a check-in date 7 or more days away.
2. Rates & Inclusions
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Breakfast: Standard rates include self-serve/prepare breakfast provisions (cereal, seasonal fruits, milk, freshly ground coffee and a selection of teas) stocked in-room. We are unable to accommodate substitutions or special dietary requests. Guests are welcome to self-cater.
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Room Only Discount: Use promo code roomonly for a 2% discount. This rate includes accommodation, linens, toiletries and WiFi.
3. Arrival & Departure
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Check-in: 3:00 PM – 8:00 PM.
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Check-out: By 10:00 AM.
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Firm Timing: These times are strict to allow for housekeeping and room preparation. Early check-in/late check-out is not available. If you expect to arrive after 8:00 PM, you must contact us before booking.
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No-Shows: Failure to check in by 8:00 PM (without prior written agreement) will result in a cancelled booking with no refund.
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Access: Guest access to rooms and facilities begins at 3:00 PM on arrival and concludes at 10:00 AM on departure. Luggage storage is not available.
4. House Rules
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Registered Guests Only: Only registered guests named on the reservation are permitted on the property. This protects the security, safety and peaceful amenity of the resident hosts and other guests and prevents facility wear by unpaid visitors. Unauthorised guests will result in immediate booking termination without a refund. If you wish to entertain, there are numerous local establishments you may wish to consider for this purpose.
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The Suites: The Garden Suite offers contactless self-check-in. The Jasmine Room is closed until further notice.
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Keys: Lost or unreturned keys will incur a replacement fee for keys and locks.
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Smoking: For the comfort and safety of all guests and residents, this is a strictly non-smoking property. Smoking and vaping are prohibited in all indoor and outdoor areas. Guests who violate this policy, or cause night-time disturbance, will be subject to immediate eviction without refund and incur a $500 specialised cleaning fee.
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Strict No-Pet Policy: As our guest accommodation is on the grounds of our families private home with existing resident pets, we do not allow outside animals for safety, hygiene and compatibility reasons.
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Quiet Hours: Please keep noise to a respectful minimum between 9:00 PM and 6:30 AM.
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Guest Liability: Guests are responsible for any damage, loss or extra cleaning required beyond normal wear and tear.
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Events: Parties, gatherings, events, excessive noise or professional photography are not permitted.
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Parking: Guest parking is available on-street. Parking is not permitted on the driveway (council law), or inside our property boundary. There is space directly outside the property for two cars, one space is utilised by the property host. Please be considerate and ensure you park within one space.
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Lost Property: Left items must be claimed within 7 days. We can post items at the guest's expense, which may include an administrative fee; unclaimed items are donated to charity.
5. Cancellations & Amendments
As a small family business, cancellations significantly impact us. We strongly recommend travel insurance.
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Modifications: Any request to change dates is treated as a cancellation of the original booking and subject to the policies below.
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31+ Days Notice (61+ for stays 7+ nights): Refundable minus an administration fee equivalent to the first night’s stay.
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0–30 Days Notice (0–60 for stays 7+ nights): Non-refundable; no credits provided.
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Non-Refundable Bookings: Single-night stays, same-day bookings and no-shows are 100% non-refundable.
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Processing: Refunds (minus non-refundable credit card processing merchant fees) take up to 10 business days to process. All cancellations must be notified in writing via email.
6. Communication, Conduct & Privacy
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Zero Tolerance: We pride ourselves on mutual respect. Abusive, threatening, or intimidating communication and/ behaviour will result in the immediate cancellation of your booking without a refund.
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Privacy: Your data is used solely to facilitate your stay, or as required by law. Providing this information is a condition of residency.
7. Liability & Legal Disclaimers
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Limitation of Liability: We accept no responsibility for personal property loss or damage.
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Right of Entry: Before you head out, please double-check that the air conditioning, lights and appliances are switched off.
Note: To manage energy costs and fire safety, we reserve the right to enter and turn off any equipment left running while the property is unattended. -
Termination Right: Anti-social or dangerous behaviour, will result in the immediate eviction of guests without refund.